A new feature that lets users create automated responses to frequently asked customer queries is being rolled out by Google for Business Profiles.
When someone messages a user’s company using theirr Google Business Profile, users can propose questions for them to ask using this tool, similar to how a chatbot for customer care operates on company websites.
Additionally, users can program automated responses to the queries in the manner of a chatbot. The following are the steps to enable automatic FAQs for user’s Google Business Profile; Use a web browser to search for “my business” in Google, select Customers, followed by Messages, to manage commonly asked questions, select Menu, Message settings, and then that option and to add a question, click +.
For each business profile, ten questions can be created. For questions and answers, the maximum character restrictions are 40 and 500, respectively.
The inclusion of automatic FAQs for Google Business Profiles has not yet received an official announcement, but I was able to confirm the new feature by using the Wayback Machine to search for this support page. The FAQs section is missing from cache versions of the page from last month, indicating that the launch just happened.
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